City of South Portland City Clerk

South Portland’s City Clerk office, housed inside City Hall at 25 Cottage Road in the heart of the Knightville neighborhood, serves as the city’s official passport acceptance agent. As a Cumberland County municipal hub, the office processes completed DS-11 applications for first-time adult and minor applicants who must appear in person, verifying identity documents and administering the required oath before forwarding packets to the State Department.

The City Clerk staff can assist applicants in confirming form completeness, collecting the applicable acceptance fee, and directing applicants toward the correct payment envelope for federal processing fees. South Portland City Hall is accessible by the METRO Bus Route 1 and has on-site parking, making it a convenient stop for Cumberland County residents who prefer a locally run municipal office over a busy postal facility.

Appointment availability may vary seasonally; contacting the office directly at (207) 767-7601 before visiting is strongly recommended, particularly during the spring and summer travel rush when wait times at regional State Department offices lengthen considerably.

South Portland sits entirely within Maine’s Cumberland County—the state’s most populous—and this City Hall location is the only municipal acceptance agent within the city limits. For a full list of acceptance locations throughout the region, browse the South Portland passport offices page. Note that the nearest full-service passport agency for urgent travel is the Boston Passport Agency in Boston, MA, roughly 110 miles south via I-95.